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Shipping

Door To Door Service

Door to Door Service comes standard with packages less than 150 lbs.

For shipments greater than 150 lbs., we provide the following options to add "Door to Door" service for the following fees for which we are charged by our freight carriers:

• 150 – 224 lbs.                           $125

• 225 lbs.-499 lbs.                       $150

• 500 lbs.-1000 lbs.                     Requires quote

Equipment weighing more than 150 lbs are delivered by a semi-truck. Semi-trucks are designed to unload at loading docks and freight terminals and are not typically equipped to deliver products at ground level nor are the drivers required to “dolly” your equipment from the truck to your building.  You will not need door to door service if you have a forklift, freight terminal, and/or loading dock.

However, if you are a residential customer you will likely need at least lift gate service  or full “door to door” service in the event you are without assistance from 2-4 strong, willing, and able-bodied people at the time of delivery to help unload the equipment and “dolly” it to your location.

 “Door to Door” service includes both:

• Lift Gate Service: Lift gates come on specific trucks equipped with a hydraulic lift to safely lower your equipment from the truck deck, approximately four (4) feet in the air, to the ground (curbside). 

• Delivery From Curbside To Your House Or Building

The fee is assessed to our company by the carriers that is then passed onto you is due in large part to the coordination required to make sure your delivery truck is equipped with the lift gate, dolly, or other required equipment as much as it is the simple act of lowering the piece of equipment down from the deck using the lift gate mechanism and wheeling to your location. 

Door to door service is a great choice if you do not have the equipment or manpower to unload and move your equipment from the curbside.  The following additional terms apply to “Door To Door” service:

A) When requested and the freight carrier's operating conditions permit, the carrier may move shipments or portions of shipments from or to positions beyond the immediately adjacent loading or unloading positions.

B) Service under this item will be provided to floors above or below the level accessible to carrier's vehicle only when elevator or escalator service (lift gate) is available and labor, when necessary to operate same, is provided without cost to the carrier.

C) Service provided under this item will be assessed as indicated above and/or subject to a minimum charge of $125.00 per shipment.  When shipments are accorded split pickup, split delivery or stopped in transit for loading or unloading, the minimum charges will apply to each stop separately wherever the service is performed.

D) The seller and freight carrier will have no liability or responsibility for damages or injury to persons or property resulting from “Door To Door” delivery services performed by carrier.

E) Customers requesting that seller and freight carrier perform “Door To Door” services will indemnify, protect, save and hold harmless the seller and freight carrier from any claims, liabilities, losses, damages, cost and expenses, of any kind imposed upon, incurred by or asserted against the seller or freight carrier, arising from, connected with or resulting from the “Door To Door” services.

1. Canceling Your Order?

Cancellations are routine. PLEASE DO NOT CONTACT YOUR CREDIT CARD COMPANY TO STOP PAYMENT IN ORDER TO CANCEL YOUR ORDER WITH US. We will happily cancel and refund your order if you follow the steps below:

1. Order not shipped? We can cancel and issue a full refund.

2. Must contact us before item ships.

If you fail to cancel before shipping, refer to situations 4 or 5 below.

2. Accepted Delivery With Product Damage (Non-Freight Carrier Caused)?

Test your product within 10 days. Report non-freight workmanship issues as a warranty claim. Follow manufacturer instructions.

Keep all original packaging until damage is assessed, as it may be needed for claims.

1. Document damage with pictures.

2. Notify us via email with photos and a brief description.

3. Accepted Delivery With Product Damage (Freight Carrier Caused)?

If noticed during delivery, write "Possible Freight Damage" on the receipt to ease claims later.

Follow similar steps for documentation as above.

4. Accepted But Decided To Return?

Return within 30 days if unopened, unused, and in original packaging. Contact us within 10 days for RMA and instructions.

If return requirements are unmet, the warehouse will refuse the item, and no refund will issue.

5. Cancelled Shipment In Transit?

Contact us in writing to cancel before shipping for a full refund minus a 25% restocking fee.

6. Refused Delivery (Damage)?

Notify the freight company to return the item. Follow up with notification to us within 6 hours of refusal and document damage.

7. Refused Delivery (Non-Damage Cancellation)?

Notify us within 6 hours. Unopened and unused items are eligible for a pro-rated refund if RMA obtained.

8. Unit Return & Replacement?

Return if advised, and follow our protocol for repackaging and return.

9. Unit Return & Refund?

Follow our protocol for return and RMA, with refunds processed based on the situation.

10. Special Order Items?

No returns on special orders or dropshipped items. Follow manufacturer policies for warranty claims.

 Join the Resource Map Membership and get your sign included with your purchase!

Valued at $300!

When you purchase a Pump Cart, you not only receive an awesome sign, but also gain entry into our incredible resource map that is shared with local fire departments! 

In the event of a fire emergency, the fire department will be immediately aware that your property has a reliable water source and fire pump available for their use to protect your property and community. The more homes included on this resource map, the safer and more united your community will be! Let's make a difference together! 

FireRein Eco-Gel™ Features UL-certified, 100%

plant-based firefighting gel that effectively protects against flames and heat during critical situations. This innovative gel is not only eco-safe and PFAS-free, but it is also completely safe for pets, people, and landscaping.

It offers superior cling to surfaces, ensuring that it provides cost-effective protection in various scenarios, including wildfires and other fire emergencies.

Coverage & Use One unit covers an impressive 50,000 square feet of coating, which means you can effectively shield large areas with just a few units. For larger properties or to create defensible barriers that enhance safety, it is advisable to use additional units.

To prepare the gel for application, simply mix the concentrate with water at a 1–3% ratio.

Application Process To achieve the best results, use a Scotty Gel System nozzle with a fire pump or garden hose designed for this purpose.

Start applying the gel from the roof downward, focusing in particular on ember-prone areas where fires are most likely to ignite.

The gel remains effective until it is washed away by rain or when cleaning occurs, making it a reliable option for both short and long-term fire protection. Recommended Setup To maximize the effectiveness of FireRein Eco-Gel™, pair it with a high-pressure fire pump and a Scotty Gel Applicator, ensuring you have the optimal setup for applying the gel efficiently.

At 1% mix

• For every 100 gallons of water, you need 1 gallon of gel.

• A 5-gallon bucket will make about 500 gallons of finished spray.

At 3% mix

• For every 100 gallons of water, you need 3 gallons of gel.

• A 5-gallon bucket will make about 165 gallons of finished spray.

• 1%: Lighter coating, good for prevention, larger coverage.

• 3%: Thick coating, sticks longer, better if flames are close.